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Free shipping on orders above LKR10,000
FAQ
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1. How long will my order take to arrive?
We use third-party domestic courier services and your order will be dispatched 1-2 working day after order placement. Third-party courier services take approximately 1 to 4 business days to within Sri Lanka depending on the delivery area.
Delivery timeframes can vary over the public holiday periods due to overwhelming demand on courier services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.
2. How much is delivery charge?
We charge a flat rate of LKR 300 within Sri Lanka. And we offer free shipping for all orders over LKR 10,000 within Sri Lanka.
3. How can I track my order?
Once your order is dispatched you will receive an email with your tracking number.
4. Do you ship internationally?
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
5. What happens if my package goes missing?
If your package has been ‘stuck in transit’ for longer than expected please let us know so we can lodge a ‘missing package investigation’ with the relevant service provider. You can email us the details to [email protected] where our team can look into it and update you. If it’s a delay caused by the service provider we will send you a new order or refund the full amount as customers preference.
If the package was delayed due to an incorrect or incomplete address, or the customer is not available in the given address during the delivery time (where generally 3 attempts will be made) the item should be returned to us. To have this package resent to the correct address, or to resent the package, there will be an LKR 300 delivery charge.
6. What if you are unable to send an item I have ordered?
In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short-supplied item. You will be notified of this via email or to the given phone number via a call and we will let you know the date that the item will be back in stock.
7. What is Four Elements return policy?
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at [email protected] and we will do our utmost to resolve any issue.
Four Elements does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 2 days of receiving your goods by telephone or email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
8. I have been sent an incorrect item/there is something missing?
If there is an issue with your order (incomplete or incorrect), please email the following information to [email protected] as soon as possible, and will be guide you through the replacement process.
– Your order number
– The item you ordered
– the incorrect item you received
