Refund and Returns Policy

A. Damaged, Defective, or Incorrect Items

1. Report within 7 days of delivery.
2. Email [email protected] or WhatsApp +94 773 698 006 with:
   • Order number
   • Clear photos of the shipping box and the affected product(s)
   • A brief description of the issue
3. Resolution options (our choice, based on stock availability):
   • Replacement at no extra cost
   • Full refund to the original payment method
4. We cover return shipping—or, if more convenient, we may waive the return and ask you to dispose of the item safely.

B. Product Incompatibility / Skin Reaction

1. Report within 14 days of purchase.
2. Email [email protected] or WhatsApp +94773698006 with:
   • Order number
   • Photos of the reaction (if possible), and how/when you applied the product.
3. Once verified, we’ll offer replacement, store credit, or refund.
4. Please return any unused portion (with the lid tightly closed) to:
   Four Elements
   No. 01 Welagedara Mawatha,
   LakeRound, Kurunegala.
5. Customer pays return shipping; original shipping is non-refundable.

C. General Conditions

1. Items must be unopened, unused, and in original condition unless the claim is for damage or reaction.
2. All returns must include the order number inside the package.
3. Processing may take up to 15 business days after we receive your return.
4. Multiple or repeated return requests are subject to review; we reserve the right to decline excessive claims.
5. Your photos and personal details are used solely to resolve your claim in line with our Privacy Policy.